DEMR 2370 - Service Advising & Consulting

Credits: 3

In this course, students will learn to become professional service consultants and advisors in the diesel transportation industry. Students will apply fleet service consulting skills and procedures related to vehicle identification, product knowledge, shop operations, warranty service contracts, communications, customer relations, internal relations, and sales skills, while emphasizing courtesy, professionalism, and communication.

Lecture: 2
Lab: 3