2021-2022 HCC Catalog & Student Handbook 
    
    Sep 22, 2023  
2021-2022 HCC Catalog & Student Handbook [ARCHIVED CATALOG]

Add to HCC Catalog (opens a new window)

ITSC 2339 - Personal Computer Help Desk Support


Credits: 3

Diagnosis and solution of user hardware and software related problems with on-the-job projects in either a Help Desk lab or in short-term assignments for local business. Topics include planning, diagnostic techniques, problem resolution, call tracking, staffing, training, knowledge engineering, work orders, service level agreements, metrics, telephony, scheduling, management issues, customer expectation, selling your services.

Lecture: 2
Lab: 4



Add to HCC Catalog (opens a new window)