ITSC 2339 - Personal Computer Help Desk Support

Credits: 3

Diagnosis and solution of user hardware and software related problems with on-the-job projects in either a Help Desk lab or in short-term assignments for local business. Topics include planning, diagnostic techniques, problem resolution, call tracking, staffing, training, knowledge engineering, work orders, service level agreements, metrics, telephony, scheduling, management issues, customer expectation, selling your services.

Lecture: 2
Lab: 4